Frequently Asked Questions on nail services

Offers and Discounts

Short answer is no. Instead, I have a loyal discounts scheme.

To qualify for the Loyal discount scheme, you need to attend your next appointment which is usually within a month. If you do, then you get the loyal discount.

No I don't, but I do have an alternative for gifts which you can pre pay for a service.

Send me a message and I will make an open booking for you on the name of the person you wish to gift. Payment will be taken in advance of the open booking and you can visit me and pay me for it in cash, or call me so that I can take a card payment. I would take 100% of the cost of service. The person who has the open booking needs to make a booking within 3 months. Open bookings will expire after 3 months.

It depends on the state of your nails. If they require a lot of cuticle work, the longer it would take me to do it. If you have regular manicure visits, then this time will be shortened. Doing nail art will also use up some time depending on complexity. If you have regular visits, then you can expect a typical gel polish manicure and soak off with some nail art accents at around 1 hour to one hour and 45 minutes.

Products, product safety handling and retail

Standard polish (not UV gel) takes some time to dry and putting your hands rummaging through your bag may cause your polish to smudge. We don't want that do we?

Since 2014.

No, the main reason being that in truth, there are no products in existence to date (edit July 2018) that will prevent the client from being exposed to the ingredients of the nail product as this would be applied directly on to the skin despite what marketing information companies provide.

To date, I have not heard of any cosmetic companies that subject products to animals for testing. So the answer is yes, the products I use are cruel free.

No. Only qualified UV gel polish technicians can purchase this product although I can retail a base and top coat that lasts upto 10 days from Morgan Taylor. Contact me for details as minimum purchases apply. There is also a very good reason why I would encourage clients to have their nails done at their local salon as discussed here.

The main reason as to why professional products are not for sale for the average consumer is mainly to protect you, the consumer. There are hazards of over exposure during application and can possibly cause burns if wrong ratios of product are applied on to the nail. We are dealing with chemicals which can cause serious injury and very possibly cause skin sensitisation which can have devastating effects for the user.

This is what is called the "grey market" and things will be murky. These companies are irresponsible to make them available to the general public as inadequate training and improper use can cause skin sensitivity and adverse reactions. If this happens, you may no longer be able to apply gel polish at all on your nails! Allergies are for life. My job is to apply a trusted and genuine product with as little contact on you as possible and limit exposure on your skin. These brands may have mixed results as you may don't know if they are from a grey market. Fake Britain on the BBC have done a number of spots featuring Gina Akers from HABIA (Hair and Beauty Industry Authority) explaining the risks of such products and inadequately trained nail technicians. I purchase all of my products direct from UK official distributors who do safety checks on qualified Nail Technicians. That is, I had to submit my certificates to the authorized distributors which only then I am allowed to purchase from them.

I can retail you some products for after care such as cuticle oil, nail files and nail polish lacquers. If I don't have it in stock, I can get it in for you.

Ideally yes as having them removed at home may result damage your nail plate if not removed properly. Damage done can be due to scraping and peeling of product which will cause pitting and removal of nail layers causing structural weaknesses. If you come back, you will take advantage of my discounts for being a loyal client.

There are two types, soft gel and hard gel. In a nutshell, soft gels can be soaked off in acetone and are more flexible than hard gels, whereas hard gels offer more durability and need to be filed off. Hard gels are ideal to those who want to wear extensions (just like acrylics) for longer periods and soak off gels are ideal for temporary use which can be easily soaked off.

There is a new type of gel which is called polygel and is buff off only.

There are misconceptions on the web about both products. The reality is that both are acrylics and the difference between both are in its presentation and the way they cure. Acrylics is what is termed as Liquid and Polymer (L&P) with the catalyst being the liquid whereas gel already has the ratios mixed and the monomer is presented as a suspension gel and the catalyst is the UV required from a lamp. When applied correctly, both types should last on a client's nail, depending on the lifestyle of the client.

Short answer, no. It is the improper application and aggressive removal that will cause damage to the nail plate. Always see a properly trained nail technician to apply and remove gels or acrylics.

There is research done that those claims are untrue, otherwise, nail technicians would be training in something different and UV lamps have been around since the 80's. The total output of a standard 36W lamp is similar to the UV output of a flourescent lamp and thus, the risk is extremely low. For further reading, go to nails mag.

"We elected to compare UV nail lamp irradiance with exposure of narrowband UVB (NBUVB) used for phototherapy. NBUVB is a commonly used dermatological treatment, viewed as low risk, although not as zero risk. To achieve the same UV exposure as one course of NBUVB treatments, would need over 250 years of weekly UV nail salon exposure. Our study of three UV nail lamps reveals that such exposure is a tiny fraction of a single NBUVB course, and hence does not produce a clinically significant increased risk of developing skin cancer."

Source: Risk of Skin Cancer Associated with the Use of UV Nail Lamp Journal of Investigative Dermatology (2013)

I have a large range of colours and collections of gelish polishes and lacquers. Send me a message if you are after something in particular.

You might have heard that buffing is a bad thing as many might have ended up with thin nails. The reality of buffing is just the gentle removal of the top shiny layer of the nail plate which can be done either with a leather tool with buffing cream, or a 240 grit file. This is actually about 5% of the nail layer that needs to be removed. The problem is that untrained nail technicians can excessively buff the nail plate will cause thinning of the nail plate which will ultimately cause product to lift. If the shiny layer exists, no product will bond properly to the nail plate and the product will lift prematurely.

I advise strongly not to lift gel from your nails if they are lifting; you will damage your nails! Contact me and I will repair or remove it safely for you.

Appointments, Servicing, Service availability and locations

If you had a gel polish manicure, then visits are usually every 2 to 3 weeks depending on your lifestyle. Gel toes usually last between 3 and 4 weeks. Leaving it for longer will not only be prone to service breakdown, but the product will be harder to remove which will require longer soak off times. If you had a set of extensions done, you need to come back every 2 weeks for a rebalance. This is mainly to keep the structure of the nail sound as the apex moves forwards. If the apex has moved too much from the stress area, it will cause it to crack resulting in service breakdown.

Ideally, use the booking form here or leave a message using my own private messaging system or if you wish, via whatsapp or facebook. Often when people call, I may not have my mobile on me, could be busy at work or I can be out of coverage. I do not return calls unless you leave a callback message.

The best way is if you email me or leave a message as I read my messages constantly when I have spare time. On the bottom of every page, there is a "Leave a message" or "Live chat" bar which leads to a private messaging system and your message is sent as an email if I am not in. The system will let you know if I am not in so make sure you leave your details so I can get touch in you. You can try calling me, but I may be busy. More ways of contacting me is via the contact page link in the navigation bar.

Normally visits would be done at the comfort of your own home. Since this is a service I provide, all I ask is for a table and two chairs and I will provide the rest. Send me a message to ask me for areas where I can visit.

Unfortunately, I don't offer a walk in service like the high street nail bars offer as I believe that clients deserve the time that they have booked and this will only produce a rushed service. I emphasise on quality, not quantity. I do not produce work which is called "factory nails", that is, one size fits all. Every client is individual with specific needs. Please call me, message me or make an advanced booking if you wish to come over.

If the client wants polish on their nails, it is usually not recommended to apply any form of polish on finger nails as nail polish can interfere with oxygen saturation meters that are clamped on your finger tips. If your relative is being monitored this way, please ask for advice by a medically qualified staff member. Unless there are no outbreaks in a hospital ward and visits are allowed, hospital visits is possible as long as the client is reasonably mobile, conscious and does not have any contra-indications; i.e. conditions or infections on the nail or its surrounding area that would stop me from performing treatment such as bacterial infections, fungal infections or broken bones. Otherwise, I would not be able to do the treatments. I would also need permission to make the visit during visiting hours and perform the services on the patient by her doctor or ward nurse. The person receiving treatments should be able to understand a few simple questions and sign a consultation form. For clients in a care home, all I need is that the client is able to answer a few simple questions and is conscious and understands that he or she will be receiving treatments. Please note, I am a trained nail technician whose role is to beautify and enhance healthy nails and I will not be able to resolve problems that a chiropodist is trained to do such as ingrown nails, corns and calluses, verrucas, etc.

Yes I do

Problems with service, service breakdown and troubleshooting

White spots can means different things, it could be a superficial fungus or you have suffered from some sort of trauma on your nail plate. Those are the typical culprits, but if you do your research, Leukonychia will have different forms and different reasons for its appearance. I am a nail technician and thus, nail technicians cannot diagnose a medical problem although we can refer you to see a health professional. Manufacturers usually state 10 to 15 minutes soak off and this is really a minimum time. Ideal soak off times can last 30 minutes to an hour to remove them properly.

There are some reasons why they may chip. They include the following but not limited to:

  • Nail structure damaged or too thin/flexible
  • Poor preparation of the nail plate.
  • Using your nails as tools.
  • Exposing your nails to too much water and drying them quickly causing splits.
  • Exposing your nails to extreme cold and heat such as not wearing your gloves in winter or exposing them for too long in the sun.
  • Product applied on skin
  • Not properly cured
  • Wrong lamp used and product is undercured
  • Not applying your cuticle oil regularly
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